Privacy Policy
Effective Date: 20 April 2026
Texchem respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, contact us, place an order, request information, or otherwise interact with our business.
By using our website or providing your information to us, you agree that we may process your personal information in accordance with this Privacy Policy and applicable law.
Who We Are
Texchem is responsible for the personal information collected through our website, products, services, sales, support, and marketing activities.
Texchem is responsible for the personal information collected through our website, products, services, sales, support, and marketing activities.
Information We Collect
We may collect personal information including:
We may collect personal information including:
- name and surname
- company name
- email address
- telephone or mobile number
- billing and delivery address
- enquiry and customer service information
- order and transaction details
- marketing preferences
- technical website usage information, including IP address, browser type, device information, pages visited, and access times
We only collect information reasonably necessary for business operations, service delivery, customer support, website functionality, and legal compliance.
Payment Information
Texchem does not store or retain full card details, bank details, or other sensitive payment information on its own systems.
Texchem does not store or retain full card details, bank details, or other sensitive payment information on its own systems.
All payment information is entered directly on the secure site or platform of a duly accredited third-party payment switch or payment service provider. That provider is responsible for capturing, processing, and securing payment information.
Texchem may receive limited transaction information such as:
- payment status
- payment reference number
- transaction confirmation
- amount paid
We use this limited information only for order fulfilment, reconciliation, record-keeping, and customer support.
How We Use Personal Information
We may use your personal information to:
We may use your personal information to:
- process and fulfil orders
- provide products and services
- communicate about orders, deliveries, samples, enquiries, and support
- send quotations, invoices, confirmations, and service notices
- manage customer accounts and relationships
- improve our website, products, and services
- conduct internal analysis and quality improvement
- send marketing communications where permitted by law or where you have opted in
- comply with legal, regulatory, tax, and accounting obligations
- protect our business, systems, customers, and rights against fraud, misuse, or unlawful activity
Lawful Basis for Processing
Where required by law, we process personal information on one or more lawful grounds, including:
Where required by law, we process personal information on one or more lawful grounds, including:
- your consent
- performance of a contract, or steps taken at your request before entering into a contract
- compliance with a legal obligation
- our legitimate business interests, where these are not overridden by your rights
6. Direct Marketing
If you opt in to receive marketing communications, we may send you information about our products, services, and promotions.
If you opt in to receive marketing communications, we may send you information about our products, services, and promotions.
You may opt out at any time by using the unsubscribe link in our emails or by contacting us at [email protected]
Even if you opt out of marketing, we may still send you important service-related or transactional communications.
Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality, remember preferences, and analyse website usage.
Our website may use cookies and similar technologies to improve functionality, remember preferences, and analyse website usage.
These technologies may collect technical information such as your IP address, browser type, device type, pages viewed, and visit times. You can manage cookies through your browser settings, but disabling some cookies may affect website functionality.
Sharing of Personal Information
Texchem does NOT sell personal information.
Texchem does NOT sell personal information.
We may share personal information where necessary with:
- payment service providers
- couriers, delivery, and logistics providers
- IT, hosting, website, cloud, and communications providers
- professional advisers such as accountants, auditors, legal advisers, and insurers
- regulators, law enforcement, courts, or government authorities where required by law
Where we share personal information with third parties, we take reasonable steps to ensure that it is processed securely, confidentially, and only for authorised purposes.
Third-Party Websites
Our website may contain links to third-party websites or services. Texchem is not responsible for the privacy, security, or content practices of those third parties. You should review their privacy policies before providing personal information to them.
Our website may contain links to third-party websites or services. Texchem is not responsible for the privacy, security, or content practices of those third parties. You should review their privacy policies before providing personal information to them.
Support and Communications
If you contact us by email, phone, contact form, messaging service, or support tools, we may keep a record of that correspondence for customer service, training, quality assurance, security, dispute resolution, and record-keeping purposes.
If you contact us by email, phone, contact form, messaging service, or support tools, we may keep a record of that correspondence for customer service, training, quality assurance, security, dispute resolution, and record-keeping purposes.
Data Security
Texchem takes reasonable technical, administrative, and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
Texchem takes reasonable technical, administrative, and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
Access to personal information is limited to those who need it for legitimate business purposes and who are subject to confidentiality obligations.
While we take reasonable precautions, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal and regulatory obligations.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal and regulatory obligations.
When personal information is no longer required, we will securely delete, destroy, anonymise, or de-identify it where appropriate and lawful.
Your Rights
Subject to applicable law, you may have the right to:
Subject to applicable law, you may have the right to:
- request access to your personal information
- request correction of inaccurate or incomplete information
- request deletion where appropriate
- object to certain processing
- withdraw consent where processing is based on consent
- lodge a complaint with the relevant regulator
Children’s Privacy
Texchem’s website, products, and services are not directed at children, and we do not knowingly collect personal information from children except where permitted by law. If you believe a child has provided personal information to us improperly, please contact us.
International Transfers
Where necessary for hosting, cloud storage, communications, or payment processing, personal information may be processed by service providers in other countries. Where this happens, Texchem will take reasonable steps to ensure appropriate safeguards are in place.
Texchem’s website, products, and services are not directed at children, and we do not knowingly collect personal information from children except where permitted by law. If you believe a child has provided personal information to us improperly, please contact us.
International Transfers
Where necessary for hosting, cloud storage, communications, or payment processing, personal information may be processed by service providers in other countries. Where this happens, Texchem will take reasonable steps to ensure appropriate safeguards are in place.
Changes to This Policy
Texchem may update this Privacy Policy from time to time. Any updated version will be posted on this page with the revised effective date.
Texchem may update this Privacy Policy from time to time. Any updated version will be posted on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy, or wish to access, correct, object to, or request deletion of your personal information, please contact us [email protected]
If you have any questions about this Privacy Policy, or wish to access, correct, object to, or request deletion of your personal information, please contact us [email protected]