Privacy Policy
Effective Date: 14 September 2026
Texchem respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, contact us, place an order, request information, or otherwise interact with our business.
This Privacy Policy is issued in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA), and, where applicable, other laws governing the protection of personal information.
By using our website or providing your information to us, you agree that we may process your personal information in accordance with this Privacy Policy and applicable law.
Texchem respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, contact us, place an order, request information, or otherwise interact with our business.
This Privacy Policy is issued in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA), and, where applicable, other laws governing the protection of personal information.
By using our website or providing your information to us, you agree that we may process your personal information in accordance with this Privacy Policy and applicable law.
Who We Are
Texchem, a division of The Parsons Group, is the responsible party for personal information collected through our website, products, services, sales, support, and marketing activities.
Our Information Officer is:
● Chris Parsons
● Email: [email protected]
● Telephone: +2784 557 3553
The Information Officer is responsible for ensuring Texchem's compliance with POPIA and can be contacted directly regarding any privacy-related queries or requests.
Information We Collect
We may collect personal information including:
● name and surname
● company name
● email address
● telephone or mobile number
● billing and delivery address
● enquiry and customer service information
● order and transaction details
● marketing preferences
● technical website usage information, including IP address, browser type, device information, pages visited, and access times
We only collect information reasonably necessary for business operations, service delivery, customer support, website functionality, and legal compliance.
Payment Information
Texchem does not store or retain full card details, bank details, or other sensitive payment information on its own systems.
All payment information is entered directly on the secure site or platform of a duly accredited third-party payment switch or payment service provider. That provider is responsible for capturing, processing, and securing payment information.
Texchem may receive limited transaction information such as:
● payment status
● payment reference number
● transaction confirmation
● amount paid
We use this limited information only for order fulfilment, reconciliation, record-keeping, and customer support.
How We Use Personal Information
We may use your personal information to:
● process and fulfil orders
● provide products and services
● communicate about orders, deliveries, samples, enquiries, and support
● send quotations, invoices, confirmations, and service notices
● manage customer accounts and relationships
● improve our website, products, and services
● conduct internal analysis and quality improvement
● send marketing communications where permitted by law or where you have opted in
● comply with legal, regulatory, tax, and accounting obligations
● protect our business, systems, customers, and rights against fraud, misuse, or unlawful activity
Lawful Basis for Processing
In accordance with POPIA, we process personal information on one or more of the following lawful grounds:
● your consent
● performance of a contract, or steps taken at your request before entering into a contract
● compliance with a legal obligation
● our legitimate business interests, where these are not overridden by your rights
Direct Marketing
If you are an existing customer, we may send you direct marketing communications about our own similar products or services, in accordance with section 69 of POPIA, unless you have opted out.
If you are not an existing customer, we will only send you direct marketing communications where you have given your prior consent (opted in).
You may opt out of direct marketing at any time by using the unsubscribe link in our emails or by contacting us at [email protected].
Even if you opt out of marketing, we may still send you important service-related or transactional communications.
Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality, remember preferences, and analyse website usage.
These technologies may collect technical information such as your IP address, browser type, device type, pages viewed, and visit times. You can manage cookies through your browser settings, but disabling some cookies may affect website functionality.
Sharing of Personal Information
Texchem does NOT sell personal information.
We may share personal information where necessary with:
● payment service providers
● couriers, delivery, and logistics providers
● IT, hosting, website, cloud, and communications providers
● professional advisers such as accountants, auditors, legal advisers, and insurers
● regulators, law enforcement, courts, or government authorities where required by law
Where we share personal information with third parties who process it on our behalf (operators, as defined in POPIA), we do so under a written agreement requiring them to process the information securely, confidentially, only for authorised purposes, and in accordance with POPIA.
Third-Party Websites
Our website may contain links to third-party websites or services. Texchem is not responsible for the privacy, security, or content practices of those third parties. You should review their privacy policies before providing personal information to them.
Support and Communications
If you contact us by email, phone, contact form, messaging service, or support tools, we may keep a record of that correspondence for customer service, training, quality assurance, security, dispute resolution, and record-keeping purposes.
Data Security
Texchem takes reasonable technical, administrative, and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
Access to personal information is limited to those who need it for legitimate business purposes and who are subject to confidentiality obligations.
While we take reasonable precautions, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security. In the event of a security compromise that has affected your personal information, we will notify the Information Regulator and affected data subjects as required by section 22 of POPIA.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal and regulatory obligations. Indicative retention periods are as follows:
● Order, invoice and transaction records: retained for 5 years from the end of the relevant financial year, in line with tax and accounting record-keeping obligations
● Customer account and correspondence records: retained for the duration of the business relationship, plus a reasonable period thereafter for dispute resolution and record-keeping
● Marketing consent and preference records: retained until consent is withdrawn, or after a period of sustained inactivity, whichever comes first
● Website and technical usage data: typically retained for up to 12 months, unless a longer period is required for security or analytics purposes
When personal information is no longer required, we will securely delete, destroy, anonymise, or de-identify it where appropriate and lawful.
Your Rights
Subject to POPIA, you may have the right to:
● request access to your personal information
● request correction of inaccurate or incomplete information
● request deletion where appropriate
● object to certain processing
● withdraw consent where processing is based on consent
● lodge a complaint with the Information Regulator
To exercise any of these rights against Texchem, please contact our Information Officer at [email protected].
You may also lodge a complaint directly with the Information Regulator (South Africa):
● Email: [email protected]
● Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
● Website: www.justice.gov.za/inforeg
Children's Privacy
Texchem's website, products, and services are not directed at children. In terms of POPIA, a 'child' is a natural person under the age of 18. We do not knowingly process the personal information of a child except where processing is carried out with the consent of a competent person (such as a parent or guardian), or where an exemption under POPIA applies. If you believe a child's personal information has been provided to us without appropriate consent, please contact us at [email protected].
International Transfers
Where necessary for hosting, cloud storage, communications, or payment processing, personal information may be processed by service providers located outside South Africa.
Where this happens, we will only transfer personal information where one or more of the following applies, in accordance with section 72 of POPIA:
● the recipient is subject to a law, binding corporate rules, or a binding agreement that upholds principles of information protection substantially similar to POPIA
● you have consented to the transfer
● the transfer is necessary for the performance of a contract with you, or to implement pre-contractual measures taken at your request
● the transfer is for your benefit, and it is not reasonably practicable to obtain your consent, or you would be likely to give it if asked
Changes to This Policy
Texchem may update this Privacy Policy from time to time. Any updated version will be posted on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy, or wish to access, correct, object to, orrequest deletion of your personal information, please contact our Information Officer at [email protected].
Our Information Officer is:
● Chris Parsons
● Email: [email protected]
● Telephone: +2784 557 3553
The Information Officer is responsible for ensuring Texchem's compliance with POPIA and can be contacted directly regarding any privacy-related queries or requests.
Information We Collect
We may collect personal information including:
● name and surname
● company name
● email address
● telephone or mobile number
● billing and delivery address
● enquiry and customer service information
● order and transaction details
● marketing preferences
● technical website usage information, including IP address, browser type, device information, pages visited, and access times
We only collect information reasonably necessary for business operations, service delivery, customer support, website functionality, and legal compliance.
Payment Information
Texchem does not store or retain full card details, bank details, or other sensitive payment information on its own systems.
All payment information is entered directly on the secure site or platform of a duly accredited third-party payment switch or payment service provider. That provider is responsible for capturing, processing, and securing payment information.
Texchem may receive limited transaction information such as:
● payment status
● payment reference number
● transaction confirmation
● amount paid
We use this limited information only for order fulfilment, reconciliation, record-keeping, and customer support.
How We Use Personal Information
We may use your personal information to:
● process and fulfil orders
● provide products and services
● communicate about orders, deliveries, samples, enquiries, and support
● send quotations, invoices, confirmations, and service notices
● manage customer accounts and relationships
● improve our website, products, and services
● conduct internal analysis and quality improvement
● send marketing communications where permitted by law or where you have opted in
● comply with legal, regulatory, tax, and accounting obligations
● protect our business, systems, customers, and rights against fraud, misuse, or unlawful activity
Lawful Basis for Processing
In accordance with POPIA, we process personal information on one or more of the following lawful grounds:
● your consent
● performance of a contract, or steps taken at your request before entering into a contract
● compliance with a legal obligation
● our legitimate business interests, where these are not overridden by your rights
Direct Marketing
If you are an existing customer, we may send you direct marketing communications about our own similar products or services, in accordance with section 69 of POPIA, unless you have opted out.
If you are not an existing customer, we will only send you direct marketing communications where you have given your prior consent (opted in).
You may opt out of direct marketing at any time by using the unsubscribe link in our emails or by contacting us at [email protected].
Even if you opt out of marketing, we may still send you important service-related or transactional communications.
Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality, remember preferences, and analyse website usage.
These technologies may collect technical information such as your IP address, browser type, device type, pages viewed, and visit times. You can manage cookies through your browser settings, but disabling some cookies may affect website functionality.
Sharing of Personal Information
Texchem does NOT sell personal information.
We may share personal information where necessary with:
● payment service providers
● couriers, delivery, and logistics providers
● IT, hosting, website, cloud, and communications providers
● professional advisers such as accountants, auditors, legal advisers, and insurers
● regulators, law enforcement, courts, or government authorities where required by law
Where we share personal information with third parties who process it on our behalf (operators, as defined in POPIA), we do so under a written agreement requiring them to process the information securely, confidentially, only for authorised purposes, and in accordance with POPIA.
Third-Party Websites
Our website may contain links to third-party websites or services. Texchem is not responsible for the privacy, security, or content practices of those third parties. You should review their privacy policies before providing personal information to them.
Support and Communications
If you contact us by email, phone, contact form, messaging service, or support tools, we may keep a record of that correspondence for customer service, training, quality assurance, security, dispute resolution, and record-keeping purposes.
Data Security
Texchem takes reasonable technical, administrative, and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
Access to personal information is limited to those who need it for legitimate business purposes and who are subject to confidentiality obligations.
While we take reasonable precautions, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security. In the event of a security compromise that has affected your personal information, we will notify the Information Regulator and affected data subjects as required by section 22 of POPIA.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal and regulatory obligations. Indicative retention periods are as follows:
● Order, invoice and transaction records: retained for 5 years from the end of the relevant financial year, in line with tax and accounting record-keeping obligations
● Customer account and correspondence records: retained for the duration of the business relationship, plus a reasonable period thereafter for dispute resolution and record-keeping
● Marketing consent and preference records: retained until consent is withdrawn, or after a period of sustained inactivity, whichever comes first
● Website and technical usage data: typically retained for up to 12 months, unless a longer period is required for security or analytics purposes
When personal information is no longer required, we will securely delete, destroy, anonymise, or de-identify it where appropriate and lawful.
Your Rights
Subject to POPIA, you may have the right to:
● request access to your personal information
● request correction of inaccurate or incomplete information
● request deletion where appropriate
● object to certain processing
● withdraw consent where processing is based on consent
● lodge a complaint with the Information Regulator
To exercise any of these rights against Texchem, please contact our Information Officer at [email protected].
You may also lodge a complaint directly with the Information Regulator (South Africa):
● Email: [email protected]
● Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
● Website: www.justice.gov.za/inforeg
Children's Privacy
Texchem's website, products, and services are not directed at children. In terms of POPIA, a 'child' is a natural person under the age of 18. We do not knowingly process the personal information of a child except where processing is carried out with the consent of a competent person (such as a parent or guardian), or where an exemption under POPIA applies. If you believe a child's personal information has been provided to us without appropriate consent, please contact us at [email protected].
International Transfers
Where necessary for hosting, cloud storage, communications, or payment processing, personal information may be processed by service providers located outside South Africa.
Where this happens, we will only transfer personal information where one or more of the following applies, in accordance with section 72 of POPIA:
● the recipient is subject to a law, binding corporate rules, or a binding agreement that upholds principles of information protection substantially similar to POPIA
● you have consented to the transfer
● the transfer is necessary for the performance of a contract with you, or to implement pre-contractual measures taken at your request
● the transfer is for your benefit, and it is not reasonably practicable to obtain your consent, or you would be likely to give it if asked
Changes to This Policy
Texchem may update this Privacy Policy from time to time. Any updated version will be posted on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy, or wish to access, correct, object to, orrequest deletion of your personal information, please contact our Information Officer at [email protected].