Frequently Asked Questions

Have a burning query? Take a browse through our most frequently asked questions to learn more about what we offer and how to make the most of your Texchem experience!

Need to get in touch with a real person? Email or call +27 21 072 0700, and we'll assist you every step of the way.

Most of them are
At Texchem we have a "green conscience" and are passionate about preserving the planet. To this end most of our chemicals are biodegradable. Unfortunately, not all our products can be biodegradable as certain stains and processes require harsh chemicals to clean and as such the ingredients used for the manufacture of these solutions are most often not biodegradable due to the intensity required - sorry about this. We do however perform continuous development, and when we find replacement ingredients that are biodegradable and give the same results, we will upgrade our products with this.
Yes we do - within reason

We offer free delivery within a 50km radius of Cape Town if the order value exceeds R2000. Should your order be below R2000, you are more than welcome to collect from our dispatch counter. The alternative, and should you also reside outside of the 50km radius and still wish to purchase our exceptional products, we can arrange a courier for it. Please contact us to discuss the different options available.